Question 1

Can I pay by methods other than credit card?

Accepted Answer

Currently, we accept credit card payments only. Visa, Mastercard, American Express, and JCB are supported.

Question 2

Can you issue a receipt?

Accepted Answer

After purchase, we will send a receipt to your registered email address. Please contact us if you need to change the recipient's name.

Question 3

Can I start learning immediately after purchase?

Accepted Answer

Yes — once your payment is complete, you can start learning right away from My Page.

Question 4

Can companies purchase in bulk?

Accepted Answer

If you're considering use across a company or job site, please check our corporate plans.

Question 5

Can I learn on a smartphone?

Accepted Answer

Yes, you can take courses on smartphones, tablets, and PCs.

Question 6

Is there an expiration date?

Accepted Answer

You can access your courses anytime from My Page for 180 days from purchase.

Question 7

If I pause mid-course, can I resume from where I left off?

Accepted Answer

Yes, you can resume from My Page. Your video viewing history is saved.

Question 8

Are certificates issued?

Accepted Answer

When you pass the comprehension test, you can download the certificate from My Page.

Question 9

What languages are supported?

Accepted Answer

We support Japanese, English, Vietnamese, Chinese (Simplified), and Indonesian. You can choose a language when starting a course.

Question 10

Can I change languages mid-course?

Accepted Answer

If you restart the course from the beginning, you can change the language.

Question 11

Can I cancel or get a refund after purchase?

Accepted Answer

Due to the nature of digital content, we do not accept refunds after purchase. Please use the free trial to verify before purchasing.

Question 12

What if I encounter a problem accessing the course?

Accepted Answer

If you cannot access the course due to issues on our end (e.g., system errors), we will handle each case individually. Please contact us via the contact page.

Frequently Asked Questions

About Purchase

About Learning

Languages and Support

Refunds and Cancellations